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jhaboon1
Level 1

Is anyone having issues seeing their reviewed and unreviewed transactions in the iPhone app? Everything seems to have disappeared, even things I recorded recently.

 
6 Comments 6
Giovann_G
Moderator

Is anyone having issues seeing their reviewed and unreviewed transactions in the iPhone app? Everything seems to have disappeared, even things I recorded recently.

Thanks for reaching out to us, jhaboon1.

 

Currently, we haven't received any reports about an issue with the iPhone app. The mobile app may be outdated or has a corrupted data that causes a bug on the app.  Let's reset the app to remove unwanted files and make sure that it starts fresh. I'll show you how.

 

  1. Go to the Help & Feedback at the top menu bar.
  2. Select Reset App Data.
  3. Tap Refresh.

 

If it's still the same, I'd suggest uninstalling and reinstall the app to ensure that you have the latest version. Alternatively, you can use your mobile web browser to review your bank transaction.

 

I've got the list of resources to help you manage your transactions in QuickBooks Self-Employed:

 

 

Don't hesitate to keep in touch if you need further assistance with the app or bank feeds. I'll always be here right here to help you.

jhaboon
Level 1

Is anyone having issues seeing their reviewed and unreviewed transactions in the iPhone app? Everything seems to have disappeared, even things I recorded recently.

Thank you. I was unable to find those options in the app. I’ve only been able to find the chat help and general settings, but nothing that leads to “Reset App Data.” Uninstalling and reinstalling also did not work. Are there any more options?

Angelyn_T
QuickBooks Team

Is anyone having issues seeing their reviewed and unreviewed transactions in the iPhone app? Everything seems to have disappeared, even things I recorded recently.

Thank you for getting back, jhaboon.

 

I want to ensure you'll be able to see your reviewed and unreviewed transactions in QuickBooks Self-Employed (QBSE) through your iPhone. Thus, I'm here to share with you the additional troubleshooting steps to isolate this behavior.

 

First, update your app to the latest version to avoid any unexpected issues. 

 

  1. On your device, open the App Store.
  2. Select the Today tab, then select your profile.
  3. In the Available updates section, look for the QuickBooks Self-Employed app.
  4. If you see the option, select Update.

 

Additionally, you can update your iPhone to the latest version of iOS to have a seamless flow while working with QuickBooks and your other entries.

 

Once done, open QuickBooks and check your transactions again.

 

In case you're getting the same result, I suggest reaching out to our Support Team for further assistance. A live agent can look into your account securely and investigate the error.

 

On the other hand, you can learn more about handling your QBSE transactions through this article: Categorize transactions in QuickBooks Self-Employed.

 

Let me know else I can help you with your transactions. I'm more than happy to provide additional assistance. Keep safe!

jhaboon
Level 1

Is anyone having issues seeing their reviewed and unreviewed transactions in the iPhone app? Everything seems to have disappeared, even things I recorded recently.

Hello!

 

I didn’t know a new update was released yesterday and it indeed fixed the issue, thank you very much for your help!

jhaboon
Level 1

Is anyone having issues seeing their reviewed and unreviewed transactions in the iPhone app? Everything seems to have disappeared, even things I recorded recently.

Hello!

 

I didn’t see that there was an update yesterday, this solution worked. Thank you all very much for your help!

 

You too, stay safe as well! Thanks!

JonpriL
Moderator

Is anyone having issues seeing their reviewed and unreviewed transactions in the iPhone app? Everything seems to have disappeared, even things I recorded recently.

Glad it all worked well, @jhaboon!

 

Happy to hear that my colleagues were able to resolve the issue about your missing transactions.

 

Please do let us know in the comments if you have any other questions. We're ready to help, always. Enjoy the rest of your day!

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