Thank you for posting here in the Community, @erik10.
We want to lend a hand with your concerns about updating the bank info. However, we need more details about it to provide an accurate resolution and to get this sorted out immediately.
While waiting for the details, let's perform some browser troubleshooting steps. This process usually fixes unexpected behavior in the product.
Please start by signing into your account using an incognito browser. Any websites you visit during these sessions will be discarded without a trace.
Here’s how:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Internet Explorer: Ctrl + Shift + P
- Safari: Command + Shift + N
If you’re able to update it, clear the cache of the regular browser. Sometimes these old files can cause some connection issues when using QuickBooks.
You may also want to consider running the Checkup Tool to determine any issues with the browser's health.
In the meantime, you can visit the following articles for some links about using bank feeds, as well as how you can manually import them into QuickBooks:
Please know that you're always welcome to post any questions you have in this space. Have a great day ahead.
