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apacemoving
Level 1

Is Quickbooks waiving the 1% transfer fee for bank deposits?? I keep getting charged..

 
4 Comments
SarahannC
Moderator

Is Quickbooks waiving the 1% transfer fee for bank deposits?? I keep getting charged..

Hi there, apacemoving.

 

I'd like to share an idea about the 1% fee of processing the ACH bank transfer in QuickBooks Online.

 

Yes, QuickBooks waive a transfer fee for bank deposits. When we process bank transfer with a maximum of $10 per transaction, QuickBooks will charge 1% for every ACH payment process. That's the reason why you're getting charged for that particular rate.

 

In QuickBooks, there are several payment rates per transaction. If you would like to gather more details about it, you can check this article in your free time: Accept ACH payments and eChecks. From there, you'll see the frequently asked questions about the fees, and you might get the details you need right now. 

 

In case you need further assistance in checking how the charge is being done to your account, you can contact our payment support.  They can access and review your account in a private environment and thoroughly explain the payment scheme you have. 

 

Let me also include an article where payment processing fee information can be found: What are the fees for QuickBooks Payments?.

 

If you still have follow-up questions or clarification, just let me know by commenting below. I hope you're having a great day. Stay safe and be well.

Fiat Lux - ASIA
Level 15

Is Quickbooks waiving the 1% transfer fee for bank deposits?? I keep getting charged..

@apacemoving 

As additional option to accept ACH payment for free.

https:// melio.grsm.io/quickbooks

 

Jp11portis
Level 1

Is Quickbooks waiving the 1% transfer fee for bank deposits?? I keep getting charged..

I am being charged more than $10 a deposit and 1% for these mobile deposits over several months and need to be reimbursed. I loose money on these jobs because of this

MaryLandT
QuickBooks Team

Is Quickbooks waiving the 1% transfer fee for bank deposits?? I keep getting charged..

I'm aware how this is affecting your business, Jp11portis.

 

Let's take a look at the rate per transaction to determine how much would be the fee when you take payment from customers. You can refer to the link provided by my colleague in this thread.

 

About the reimbursement of the charge, I recommend contacting our QuickBooks Payments Team. They can pull up your account and check if they can process a refund for you.

 

Don't hesitate to post again if there's anything else you need about charges. I'm always right here to provide information.

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