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barefootbargrill
Level 1

Is there a reason the payee field is not populating with the drop down selections when entering details on transactions on the banking tab when I use my iPad?

 
1 Comment 1
Archie_B
QuickBooks Team

Is there a reason the payee field is not populating with the drop down selections when entering details on transactions on the banking tab when I use my iPad?

Hi there, barefootbargrill.

 

Let me guide you in performing some troubleshooting steps to make sure that the details will show on your banking window.

 

You need to make sure that the app and your phone are up-to-date.

If everything is already up-to-date, you can proceed by resetting the app data to clear its cache. Click Help and then select Reset App Data. Once done, check your banking page.

 

If the issue persists, you can uninstall and reinstall the app. Here's an article on how to download the QuickBooks Online mobile app.

 

Let me know if you still have questions or clarifications. I'm always here to help. Have a nice weekend!

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