Welcome to the Community, @tmpelectricllc.
You have two ways to get a wired card reader. You can either order it through the app or online. Make sure to use your physical mailing address, not the PO box when making the order. Because physical address is one of the requirements in delivering a product in QuickBooks.
Use this article for the detailed guide on how to order cards, depending on the app color and also the online process: Order a GoPayment card reader. Also, this link will give you the time frame when you'll get the card reader to arrive.
If ever, you're unable to see a wired card reader after following the given steps in the article, I suggest contacting our Customer Care Team. They have availability to check the different types of cards.
In regards to your Bluetooth card reader that it takes a minute to turn on, there's a possibility that QuickBooks Gopayment and app is outdated.
To resolve this, access the card reader setting by logging into Gopaymnet or QuickBooks Online as an administrator. Then, disconnect the reader by following the steps below, depending on the color.
Green Gopayment:
- From the menu, select Settings.
- Select Card Readers, then choose the card reader to disconnect.
- From the Reader Actions drop-down, select Forget Reader.
- Reconnect the reader.
Blue GoPayment:
- Select More, then select Hardware.
- Select Card Readers, then choose the card reader you want to disconnect.
- From the Readers Actions drop-down, select Forget Reader.
- Reconnect the reader.
After that update, the app to load better. For the detailed guide, you may check out this article: Fix issues with the GoPayment and QuickBooks mobile app card reader.
Feel free to reach me again anytime you need help with QuickBooks. I’m always here to help. Thanks for dropping by and take care!
