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Hi there, stiles.
We'd want to make sure that you're able to get your transactions from your bank to QBSE. Have you also tried to use an incognito or private browsing session when refreshing the account?
If not, follow these keyboard shortcuts to quickly start an incognito session:
Once done, log back in to your account and reconnect or refresh the account.
There's also another option aside from disconnecting the account. You can download a CSV file of your transactions from the bank's website and import them in QBSE.
Let me know if you need anything else.