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Moderator

Issue completing Bank Transfers in QuickBooks Online

We are aware of an issue preventing customers from completing transfers between bank accounts in QuickBooks Online. We’re actively working towards resolution and will update this thread with more information.

 

Please see our Status Page for real time updates or to subscribe for notifications.

Solved
Best answer 02-07-2019

Accepted Solutions
Moderator

Re: Issue completing Bank Transfers in QuickBooks Online

We're happy to share that this issue has been resolved, you should no longer experience issues when attempting to complete bank transfers in QuickBooks Online.

3 Comments
Moderator

Re: Issue completing Bank Transfers in QuickBooks Online

We're happy to share that this issue has been resolved, you should no longer experience issues when attempting to complete bank transfers in QuickBooks Online.

Active Member

Re: Issue completing Bank Transfers in QuickBooks Online

Unfortunately, I am still having issues trying to save a bank transfer.  I get a spinning wheel, but the transaction never saves.  Are you sure this is working???

QuickBooks Team

Re: Issue completing Bank Transfers in QuickBooks Online

Hello there, @pcbuckley01.


Thanks for sharing an update about your account status when saving a bank transfer in QuickBooks Online.


Yes, the issue has been resolved. If you’re still experiencing the same problem, I’d suggest performing some basic troubleshooting to make sure this isn’t browser related. 


It’s possible that local internet cache files are the reason for this unexpected behavior. Let’s start logging in to QuickBooks using a private window. Here’s how:
•    Ctrl + Shift + P (Internet Explorer)
•    Command + Shift + N (Safari)
•    Ctrl+ Shift + N (Google Chrome)
•    Ctrl + Shift + P (Mozilla Firefox)

 

If it works, you’ll need to clear your browser’s cache. Before doing so, make sure to take note of your saved passwords and URLs. Once done, here's an article with the steps on how to perform clear cache: How do I clear my browser cache and temporary Internet files?.

 

That should do it. Please give this a try and let me know how it goes. I’m always available here for all of your QuickBooks needs. Thanks for dropping by, I’ll keep an eye out for your response.