Hi there, jtaylor1.
Welcome to the Intuit Community. I have a few troubleshooting steps you can try to get past the error.
Let’s try connecting your Citibank account using a sample file. This is to help identify if the issue stems from your bank or its servers.
- Go to the File▼ drop-down menu to choose the New Company option.
- Type in a name for the dummy company file and then hit Save.
- Fill in the field boxes in the Create New Company wizard and choose Finish.
- Then, add CitiBank to the Chart of Accounts.
- Set up online banking for the account.
- Click Download transactions.
If you get the same result, the issue could be on the bank’s website. Check the account information and verify there’s an outage.
However, if they’re unable to determine any connection issues, follow the recommended steps in this article. Perform Solutions 4-6: Fix Online Banking.
Let me know if you need further assistance while working in QuickBooks. I’m here ready to help and make sure you’re taken care of. Have a good one.
