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Level 1

Issues with citibank updates? - citi cards

My Citibank card account has not connected for 7 days.  When I try a manual login through the specified URL, I get a message that indicates the site is down for maintenance.  Seems like 7 days is a bit long for maintenance...

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Level 1

Issues with citibank updates? - citi cards

I am having the exact same thing for about a week now. Keep getting messages that the citi website is down for maintenance. I can sign in directly with no problem. 

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Moderator

Issues with citibank updates? - citi cards

Hello everyone,

 

Welcome to the QuickBooks Community. I'd be delighted to help you update the bank transactions from Citibank.

 

Let's manually update the bank account to fix the bank issue in QuickBooks Online. You can follow the outlined steps below:

  1. On the left navigation bar, click Banking.
  2. Go to the Banking tab.
  3. Choose an account.
  4. Select Update.
  5. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

Just in case you encounter a banking error code, we need to do additional troubleshooting. Every error has different causes and solution.

 

Please follow the troubleshooting steps in the article below depending on the error code you received:

 

How to manually update an account to fix banking errors

 

The information above will fix the problem with your Citibank account. If you need further assistance, let us know by leaving a comment below. We're anytime for you. 

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