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Andrew-Caterina
Level 1

It has been over a week since i have been able to re-connect my bank connection through Trust Texas. Has anyone had a resolution?

Has anyone had success in regaining the Trust Texas Bank Connection? It has been over a week since the outage/website update and I am still unable to connect. I am able to sign in and it sends me a code and then quickbooks either says wrong code, or unable to sign in.

2 Comments 2
SIAB
Level 7

It has been over a week since i have been able to re-connect my bank connection through Trust Texas. Has anyone had a resolution?

Try opening your QBO account on any private/incognito browser.

NerbynMaeI
QuickBooks Team

It has been over a week since i have been able to re-connect my bank connection through Trust Texas. Has anyone had a resolution?

Hi, Andrew. I understand the urgency of the situation and recognize that it has been a week since you experienced difficulties reconnecting to your bank. This may require a closer look to identify the problem and resolve this effectively.

 

With that in mind, I recommend contacting our QuickBooks Live Support team directly. They can offer tailored support throughout the process, ensuring that everything is accurately addressed and aligns with your specific needs.

 

To stay current with your books, you can manually download your transactions and upload them to QuickBooks using an account statement PDF image or a transactions file QBO, QFX, or CSV.

 

Please let us know if you have additional questions or concerns.

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