I'd like you to help and addressed your concern right away. Can you share with us the details of your concern? Additional information is appreciated.
However, if you still wish to comment on our customer service team. You'll want to get in touch with them again and take a survey on how the conversations go. From there, you'll be able to rate the performance of our service team.
To get in touch with them in your QuickBooks Online (QBO) account:
Go to the (?) Help menu.
Click Contact Us.
Enter a brief discussion and click Let's talk.
Then choose either Start messaging or Geta callback.
Also, I recommend checking our Help articles page and learn some best practices on managing your QBO account. From there, you can read great articles that can guide you in your future tasks.
Should you have other concerns or questions, you can always get back to us anytime. I'm more than happy to work with you. Have a great day and stay healthy!