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Let me help share information about how you can check the status of your deposit and guide you how
When a payment is made by your customer, you can check its corresponding status in the Sales tab. Let me show you how:
In addition, I'd recommend contacting our Merchant Services Team so one of our specialists can help you trace the payment status. To do so:
Lastly, I've also included this reference for a compilation of articles that you can read while working with your payments account: QuickBooks Payments FAQ.
If there's anything else that I can help you with aside from checking the status of your deposit, please let me know in the comments. Stay safe!