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Level 1

Linking a business credit card

I get this message when trying to link a CC:

Chase Ink is already linked to a bank feed. Select a QuickBooks account without an existing bank connection.

3 Comments
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QuickBooks Team

Linking a business credit card

I’ll help you get to the bottom of this issue, @bradmef.


If you’ve added multiple credit cards with the same bank in your QuickBooks Online, it’s possible you’ll encounter this error message.


Before connecting to Online Banking, identify how your bank sends your downloaded transactions. If they download transactions to only one, you connect the parent account. If it downloads to each of the individual accounts, you would attach all of the sub-accounts.


Follow the steps below to connect your credit card:
1.    Click the Gear icon and select Chart of Accounts.
2.    Locate the bank account to connect.
3.    From the Action column, click View Register.
4.    Select Connect bank.
5.    Follow the prompts to connect your bank account.


Check out this article for more information: About bank or credit card sub-account setup.


That should do it, @bradmef. Let me know how it goes by leaving a comment below. I’ll be here to answer if you have any questions. Enjoy your day!
 

Highlighted
Level 1

Linking a business credit card

I've followed your instruction, but when I get to the register there is no "Connect Bank." Any other suggestions? thanks!

Highlighted
QuickBooks Team

Linking a business credit card

Hello, @LMcG.


Thanks for joining this thread and for trying out the steps that I've provided.

 

If you encounter the same error and followed the instruction above, I'd suggest reaching out to our Customer Care Team. They have the tools such as screen-sharing that can help double check what's causing the issue.

 

Here's how to reach them:
1.    Go to https://help.quickbooks.intuit.com/en_US/contact.
2.    Select a topic twice.
3.    Scroll down and click the green Get Phone Number button to get their contact information.

 

Please keep me updated on how the call goes. If you need anything else, feel free to leave a comment. I’m always here to help. Wishing you the best!

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