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Level 1

Linking the QB account with the bank account

Hi,

I'm experiencing a problem to connect with my bank via QB. Earlier we had the connection and from last week I cannot connect.(as you can see in the attached picture). Please advice what to do to make the connection again.

 

3 Comments
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QuickBooks Team

Linking the QB account with the bank account

Thanks you for sharing a screen grab of the error, beancounter2. You can report this directly to our engineering team that resolves online banking errors.

 

Error 520 is a script error generated by the bank. This indicates that there's an interruption with the connection that Intuit uses to download the bank details. To fix this, click the More info link beside the error code, and then select the Report this issue link within the error message. Then, enter your name and email address so you'll be notified when it's fixed.

 

The maximum time to fix this error is 2-3 business days. However, many are usually fixed within 24-48 business hours.

 

Please keep me updated if you're able to connect your bank to QBO. I'll be here if you need more help.

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Level 1

Linking the QB account with the bank account

Hi Sophia Annl

 

Thank you for your reply.

I tried to do what you said. 

But when I click on 'More info"  it shows only a blank box. See image attached.

Highlighted
QuickBooks Team

Linking the QB account with the bank account

Hi there, beancounter2.

 

Thanks for getting back to us. I'm here to guide you to the right support so you can get the help you need. 

 

I appreciate you for adding a screenshot for us to easily determine the problem and for processing the steps provided by my colleague @SophiaAnnL. To investigate this further, I encourage you to contact our QuickBooks Online Support Team. They have additional tools to pull up your account in  a secure environment and do a remote session. 

 

Here's how you can contact our support: Get help with QuickBooks Online.

 

For future reference, you may also check this article about add/connect bank account: 

Please know that you're always welcome to post if you have additional questions about connecting bank account with QBO. Wishing you and your business continued success. 

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