I have never used loan manager before. The first time I click on it to open it I get a message that says "this loan manager file was created with a newer version of loan manager and cannot be located". I thought this was because I needed to update my QB, so I updated it. Then I was getting a message "cannot find...please check that the path or internet address is correct". So I closed my QB and restarted it, and now I'm getting the same previous message that it was created with a newer version and cannot be located. I've searched help and cannot find any information on how to go about fixing this. Please help??
Let me help you, @Dawn b.
You’ll want to download and install the QuickBooks Tool Hub and run Quick Fix my Program to fix the error. Before doing it, please secure a backup copy of your company file.
Once done, you can run Quick Fix my Program. This will shut down any background processes, and quick repair will be run on your program.
You can follow these steps below:
You can refer to this article for further information about troubleshooting tools: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Also, I added this article as your guide to set up an account for Loan Manager: QuickBooks Loan Manager.
It'll be my pleasure to assist if you need more help.
I have already downloaded QuickBooks Tool Hub, and tried the Quick Fix numerous times. Still same error. I have also tried the QuickBooks Program Diagnostic Tool, but when I click on it, it immediately tells me that I have no internet connection, and I do. QuickBooks Tool Hub is not helping. Does anyone have any other suggestions?
I appreciate the steps you've performed when trying to fix the problem, @Dawn b.
Since downloading the QuickBooks Tool Hub doesn't resolve the error, I suggest reaching out to our Support Team. This way, they'll be able to investigate and review the cause of this unexpected behavior.
To contact support:
Get back to me if you have any other questions. I'm always here to help. Have a good day!