My predecessor lost the bank connection in November of 2021 and did not try to reconnect. I have now inherited this problem. The bank helped me on their end and I installed Authy for authorization. However I still cannot connect from QB to the bank. QB tells me it can't find this account and try to reconnect. When I do it does not give the choice to reconnect to my checking account - only the savings which I do not need. Please help.
Try opening your QBO account on any private/incognito browser. Another option, utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.