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AlakaiElectric
Level 1

Marking expenses as unbillable

Hello - we have tried to set up our QB so that it allows us to mark/unmark an expense as billable / unbillable. We followed the instructions and set up our Preferences as such, however, when entering a cc charge it listing it under "Items" field, it will not allow us to unmark the billable field. It automatically defaults to this and we cannot unmark it.  This is just a recent development, since the last update. It used to work just fine before then. Did something change? 

1 Comment 1
JessT
Moderator

Marking expenses as unbillable

Thank you for bringing this to our attention, AlakaiElectric.


The recent updates for the supported versions of QuickBooks do not include something about billable credit card charges. There could be program components that were not properly installed when you updated QuickBooks. You can try updating it again. If the behavior continues, you can repair QuickBooks.


If the same thing still happens, please contact our Support to check this further. They have the tools to see your setup and they can take screenshots for investigation purposes. Please bring to their attention that this behavior started after the recent update.

  1. Click on Help and choose QuickBooks Desktop Help.
  2. Select Contact us at the bottom.
  3. In the description field, enter a summary of the scenario and click Continue.
  4. Choose Start a message or Request for a callback.

On the other hand, you can also search for Help articles in the QuickBooks Desktop Help window. Maybe you would need references in the future.

 

If you'll notice other unusual behaviors after the update, please let us know so we can check them for you.

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