cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Contributor **

Merchant Service Fee Batch Postings

The FEE BATCH amounts that come in from Merchant Services are being posted to my Salaries Account.  For some reason on Jan 1 this change occurred and I did not make the change. How do I fix it to record to the proper account instead of having to manually make this change?

 

I called in for help - was on hold for 1 hour then transferred 3 times and ultimately was disconnected. :/

 

These hit my register as :  CCADJ in the ck number field

and memo field:  Batch Fee ID=[removed]

 

BUT is expense account is now SALARIES!!

Help!

Solved
Best answer 05-09-2019

Accepted Solutions
QuickBooks Team

Re: Merchant Service Fee Batch Postings

Thanks for bringing this concern to my attention, @TRischey.

 

I want to ensure that your Merchant Service Fee will be posted correctly to the right account. Let's get this issue straighten out for you.

 

You'll need to make sure that the mapping of your Merchant Service Fee is correct. Before you download your deposits and fees, you need to choose an account where transactions will be downloaded to and an expense account to assign the fees to.

 

For complete details about mapping your fees, you may refer to this article: Record Merchant Service Deposits

 

On the other hand, you can record the fees that are posting on the salaries account by creating a Journal Entry. 

 

If you need further assistance with this process, I'd suggest getting in touch with our Customer Care Team

 

In the event that you should have questions about this, or need anything else, you can find me here. I'll be around to help you out. Have a good one.

3 Comments
QuickBooks Team

Re: Merchant Service Fee Batch Postings

Thanks for bringing this concern to my attention, @TRischey.

 

I want to ensure that your Merchant Service Fee will be posted correctly to the right account. Let's get this issue straighten out for you.

 

You'll need to make sure that the mapping of your Merchant Service Fee is correct. Before you download your deposits and fees, you need to choose an account where transactions will be downloaded to and an expense account to assign the fees to.

 

For complete details about mapping your fees, you may refer to this article: Record Merchant Service Deposits

 

On the other hand, you can record the fees that are posting on the salaries account by creating a Journal Entry. 

 

If you need further assistance with this process, I'd suggest getting in touch with our Customer Care Team

 

In the event that you should have questions about this, or need anything else, you can find me here. I'll be around to help you out. Have a good one.

Community Contributor **

Re: Merchant Service Fee Batch Postings

B L E S S   Y O U !!!

 

For the life of me I couldn't drill down to find the "change your deposit settings".  I have NO IDEA why it decided to change as 1/1/2019?!?  

 

Thank you very much. I will manually adjust the first 5ish months with a JE. I just didn't want to do that every.single.month.  

 

Recently I have had some really odd things happening in QB - not sure what is going on but this was one of the strange things.

 

Have a great day. T

QuickBooks Team

Re: Merchant Service Fee Batch Postings

You're most welcome, @TRischey

 

I'm so happy that I was able to help you with this concern. When it comes to issues that you're experiencing in QuickBooks, I'd recommend verifying and rebuilding your data to help identify and fix data-related issues. Repairing QuickBooks is also a good start to determine and resolve program-related issues. If the same thing happens, I'd suggest reaching out to our Customer Care Team to better isolate this matter.

 

This information should brighten your day. You can always reach back out to me if you have any other concerns with QuickBooks Desktop. I'll make sure you're taken care of. Wishing you and your business continued success :).

Need to get in touch?

Contact us