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Level 1

Merchant Services Yellow Triangle

When I go into Merchant Services through QB Desktop, all of these payments are under the "Add Payments To Record" however when I select them and click "Add Selected Payments" I get the error "A payment you're trying to download can't be matched or recorded. Please record your merchant payments manually.:" Anybody else dealing w/ thisQB Error.jpg

1 Comment 1
QuickBooks Team

Merchant Services Yellow Triangle

Hello, @AresBJJ.


There are lots of possible reasons why this error happens. Here are the following:


  • The invoice is already partially paid of fully paid in QuickBooks.
  • The invoice you're attempting to modify is on or before the closing date.
  • A damaged payment method in QuickBooks
  • A damaged "Check" payment method in QuickBooks
  • Account Receivable issues

Depending on what the cause is, you can follow the steps provided in this article to resolve the problem: Error in Merchant Deposits "A payment you are trying to download can not be matched or recorded".


If the problem continues, I encourage reaching out to our Merchant Support Team to review this further securely. For the support's contact information, check out this page.


Let me know if you have any other questions. I'm a few clicks away to help. Have a good day!

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