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kunakey
Level 1

Missing transactions deposits

I am missing a whole month of transactions, how is this possible and how do I fix it???? thanks!
1 Comment 1
Rubielyn_J
QuickBooks Team

Missing transactions deposits

I know it can be challenging when you're unable to see your deposits, @kunakey. I'm here to help you get this resolved.

 

Your payments may be deposited incorrectly in QuickBooks. To resolve this, I'd suggest deleting the transactions in your Undeposited Funds account. Then, let's deposit them to the correct one.

 

Here's how:

 

  1. Proceed to Settings ⚙️.
  2. Choose Chart of Accounts.
  3. Find the account in the Chart of Accounts.
  4. From the Action column, click View register.
  5. Select the deposit, and choose Edit to open it.
  6. Make a note of all the payments in the deposit, or select Print from your browser menu to print a copy of the entire page for easy reference.
  7. Select More, then choose Delete.

 

Once done, re-enter the deposit with the updated one:

 

  1. Click +New.
  2. Under Other choose Bank Deposit.
  3. Select the Date and add all the payments that were on the original deposit, including the payment with the updated name.
  4. Choose Save and Close.

 

For more details about the process, please see this article: Record and Make Bank Deposits.

 

Additionally, I've included an article that'll help you match your accounts to your bank and credit card statements. This ensures your books are accurate: Reconcile an Account in QBO.

 

I'm only a few clicks away if you need assistance finding your missing deposits in QuickBooks It's always my pleasure to help you out again.

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