Missing transactions tab in Projects menu

sunderwood · ‎February 22, 2019

In the projects list, in the transactions section list, there is no data in site project. All invoices cannot be viewed at all.

Charies_M · ‎February 22, 2019

Hello there, sunderwood.

Thanks for reaching out to us. Let's get this working for you.

Similar reports about the Missing Transaction tab in Projects have been reported. Our engineers are working on resolving this issue as possible.

In the meantime, I'd suggest reaching out to our Customer Care Team. so you'll be added to the list of affected users. This way, you'll be receiving updates of the investigation via email.

Here's how you can reach them:

Sign in to your QuickBooks Online company.
Click the Help icon in the upper right of the screen.
Select Contact US on the pop-up.
Enter what you're needing assistance with in the How can we help? field and choose Continue.
Click Get a callback.
Enter your contact information.
Select Call me.

Keep in touch for updates. I'm still here whenever you need help with QuickBooks or anything else.

View solution in original post

Charies_M · ‎February 22, 2019

Hello there, sunderwood.

Thanks for reaching out to us. Let's get this working for you.

Similar reports about the Missing Transaction tab in Projects have been reported. Our engineers are working on resolving this issue as possible.

In the meantime, I'd suggest reaching out to our Customer Care Team. so you'll be added to the list of affected users. This way, you'll be receiving updates of the investigation via email.

Here's how you can reach them:

Sign in to your QuickBooks Online company.
Click the Help icon in the upper right of the screen.
Select Contact US on the pop-up.
Enter what you're needing assistance with in the How can we help? field and choose Continue.
Click Get a callback.
Enter your contact information.
Select Call me.

Keep in touch for updates. I'm still here whenever you need help with QuickBooks or anything else.

View solution in original post

ann6201 · ‎February 22, 2019

I too have discovered this issue as of 2/21/19. I called in and was told it was most likely part of the latest update to the program. This is crazy! I am a ProAdvisor and have been working with a particular client for the last year. She doesn't want me to have Admin. access and the Standard access was working fine; I could modify estimates, create invoices, print packing lists and invoices. Now, all of that has been removed. Come on QB, lets get this fixed!!!

KarenEdithL · ‎February 22, 2019

Hi @ann6201,

We are diligently working to have this fix soon. I will get back to this post once we received an update.

Thanks for your patience and please let me know if you have other concerns. I'm ready to help.

niyasgcloud · ‎February 24, 2019

hi

the transaction tab was showing for Admin users, now the details in the transaction tab is not showing, kindly do the needful to sort this out

JanyRoseB · ‎February 24, 2019

Hi there, @niyasgcloud.

Thanks for joining this thread. Allow me to jump in and provide some update about the transactions tab details issue.

I've checked the investigate status about this issue, and it's still in progress. Rest assured that our engineers are investigating and working on an immediate fix. I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.

Here's how you can contact our live support:

Sign in to your QuickBooks Online company.
Select Help (question mark icon) at the top right.
Click Contact us to connect with a live support agent.

We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.

sunderwood · ‎February 27, 2019

Hello,

This issue was resolved. It is working fine now. Thank you very much for your assistance!

FritzF · ‎February 27, 2019

Hey there, @sunderwood.

Thanks for getting back to us here in the Community.

I'm happy to know that you can now view your transactions on the Project menu. Just in case, you can also visit this article for future reference: Projects: Set up and Use.

Let me thank you for being a part of our QuickBooks family. Please post again or leave a comment on this thread should you have any additional questions or concerns. Take care and have a wonderful rest of the day!

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Missing transactions tab in Projects menu