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marytbruck
Level 1

Mobile GoPayment App says "transactions can no longer be synched with QB online." How do I get the synching back?

 
3 Comments 3
MaryLandT
QuickBooks Team

Mobile GoPayment App says "transactions can no longer be synched with QB online." How do I get the synching back?

Thank you for contacting us, marytbruck.

 

Updating the GoPayment app can help isolate this issue. Please ensure you are on version 11.0 or later to get the new experience.

 

You can refer to this article, GoPayment Migration Update & FAQ for more details and instructions.

 

In the meantime, you can import transactions from the app to QuickBooks Online (QBO). This will help bring in those entries.

Let me show you how:

  1. Sign in to the GoPayment blue experience.
  2. Tap the Hamburger icon, then Transactions.
  3. Select the transaction you’d like to export, then choose the Export icon.
  4. Select Import to QuickBooks.
  5. Choose to Import as a Sales Receipt or Import as Receive Payment.
  6. Tap OK.

I also recommend contacting our Merchant Service Team so they can re-sync those transactions to QuickBooks in a secure environment.

 

I've added the Record GoPayment transactions  if you need to transfer payments from the app to QBO.

 

Keep me posted on how the call goes or if there's anything else you need. I'm always here to help you out.

marytbruck
Level 1

Mobile GoPayment App says "transactions can no longer be synched with QB online." How do I get the synching back?

I have received the reply that I need to upgrade to go payment 11.0 or  later and I have. That is not the issue. There is a bug in the gopayment software (I used to be a software engineer) that 1. keeps displaying the message that my transactions are no longer synched with QB Online

2. Does not present the option to upgrade to the New Experience. 

I have spent many hours on the phone with your support staff and no one can figure it out. So at this point I don't know what else to do.  

Michelle_b
QuickBooks Team

Mobile GoPayment App says "transactions can no longer be synched with QB online." How do I get the synching back?

I appreciate you for getting back, @marytbruck.

 

Thank you for reaching out to us here in the Community. I want to ensure that you’ll be able to sync the transactions in QuickBooks Online (QBO).  I've already checked if there's an ongoing issue about syncing transactions in QBO. However, there is no reported investigation at this time.  

 

Since you don't have an option to try the new experience in the setting menu, as of now, you are ineligible to use this feature. Gopayment Migration is a new feature in QBO, our engineers still transmitting the new enhancement.

 

I know that you already contacted our Payment support. However, they are equipped with tools to determine why the transaction is not syncing to your QuickBooks account. Also, they have availability to re-synced the transaction and create an investigation if necessary. 

 

Don't hesitate to leave a comment below if you have additional questions about QuickBooks. I'll be happy to help. Take good care!

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