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Mountain America Credit Union Bank Feed isn't working

My Mountain America Credit Union bank feed is no longer working. I even logged onto their website with the same credentials. Still nothing. Please help.

4 Comments
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QuickBooks Team

Mountain America Credit Union Bank Feed isn't working

Hi there, @PCBKeepers.

 

It's nice to have you in the Community today. It's my priority to help you with your Mountain America Credit Union Bank Feed and get back on track.

 

Did you receive any error message while connecting your bank with QuickBooks Online? If so, we can try running a manual update to refresh your bank connection with QuickBooks Online.

 

Here's how:

  1. From the left menu, select Banking.
  2. On the Banking page, select Update.
  3. Select on Update now.
  4. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

If the issue persists after running a manual update, you can check out more troubleshooting steps in this article: Fix online banking errors in QuickBooks Online. 

 

However, if it's still doing the same thing after trying the steps on the article, I'd suggest reaching out to our Customer Care Team. They have the necessary tools to work with you to find out what exactly may be causing this issue.

 

Please let me know how it goes, @PCBKeepers. I'll be around if you need further assistance. Have a good one!

Highlighted
Level 1

Mountain America Credit Union Bank Feed isn't working

Quickbooks doesn’t take credit union credit cards

we just found that out. All our credit card customers that have the credit union cc are being declined. 

Highlighted
Level 1

Mountain America Credit Union Bank Feed isn't working

Quickbooks doesn’t take credit union cards. We have had a severe problem with this. We have a lot of customers that I’ve been trying to pay with credit union credit cards and it’s being declined all of them. It’s a big issue with merchant services

Highlighted
QuickBooks Team

Mountain America Credit Union Bank Feed isn't working

Thanks for joining us here in the Community, @Club.

 

Allow me to provide some clarifications about connecting credit union cards into QuickBooks Online.

 

If you're unable to find your bank in the list of supported financial institutions that integrates with QuickBooks Online banking, you can use the Request support for your bank option and ask us to add your bank.

 

To do that:

  1. Click on Banking from the left pane.
  2. On the Banking page, select Add Account.
  3. Select Request support for your bank.
  4. Enter your bank's web address (URL) in the field provided and select Request.

 

For complete details about this process, please refer to this link: How to identify the correct bank.

 

Additionally, here are some helpful references that you can check out about connecting credit card accounts in QuickBooks Online for your future guide:

Meanwhile, you may still be able to download transactions from your bank's website and upload them to QuickBooks Online. Please see these articles for more details about the process: Upload more than 90 days of bank transactions through Web Connect and Import bank transactions from Excel CSV file to QuickBooks Online.

 

This should get you on the right track, Club.

 

I'll be around to help if there's anything else you need concerning Online Banking. Just leave a reply below and we'll take it from there. Take care! 

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