cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

Multiple Bank accounts from the same bank and bank feeds

I have three bank accounts at Bank of America. Why does QB PRO 2019 not allow me to have a direct connection for all three accounts?  Why does QB not support multiple ID's for the same financial institution? I receive the message "You have a different customer ID set up with another QB account for this financial institution? One would think this would be a simple improvement that Intuit would implement

 

 

Solved
Best answer April 05, 2019

Best Answers
Highlighted
Moderator

Multiple Bank accounts from the same bank and bank feeds

Hello, pasteve99.

 

Thanks for connecting with us here in the Community. I'm here to address your concern with connecting your multiple IDs for the same bank. 

 

At this time, connecting multiple customer IDS with the same Financial Institution is unavailable in QuickBooks Desktop (QBDT). This feature is up and running for Online (QBO) users. 

 

For more in-depth information about bank feeds, you can refer to this article: Online banking feature in QBDT.

 

We are constantly improving our product's features to meet your needs. Everything we have developed within the program derives from listening to our customers.

 

You can check out regularly for product updates and feature enhancements by following these steps:

  1. Open QuickBooks.
  2. Go to Help.
  3. Select New Features.
  4. Choose either New Feature Tour or What's New.

Feel free to leave a comment below if you have further questions. I'm always here to listen and assist you in any way I can. Have a great weekend.

View solution in original post

16 Comments 16
Highlighted
Moderator

Multiple Bank accounts from the same bank and bank feeds

Hello, pasteve99.

 

Thanks for connecting with us here in the Community. I'm here to address your concern with connecting your multiple IDs for the same bank. 

 

At this time, connecting multiple customer IDS with the same Financial Institution is unavailable in QuickBooks Desktop (QBDT). This feature is up and running for Online (QBO) users. 

 

For more in-depth information about bank feeds, you can refer to this article: Online banking feature in QBDT.

 

We are constantly improving our product's features to meet your needs. Everything we have developed within the program derives from listening to our customers.

 

You can check out regularly for product updates and feature enhancements by following these steps:

  1. Open QuickBooks.
  2. Go to Help.
  3. Select New Features.
  4. Choose either New Feature Tour or What's New.

Feel free to leave a comment below if you have further questions. I'm always here to listen and assist you in any way I can. Have a great weekend.

View solution in original post

Highlighted
Level 2

Multiple Bank accounts from the same bank and bank feeds

The online Quickbooks doesn't seem to allow me to add multiple checking accounts either.  Same issue on the desktop application.

Highlighted
Anonymous
Not applicable

Multiple Bank accounts from the same bank and bank feeds

Thank you for joining the thread, @matt-qb.

 

Allow me to step in and share some insights about adding multiple bank accounts in QBO.

 

If you're using the same bank, you can add multiple bank accounts using the same login credentials.

 

If you're adding multiple checking accounts for the same bank, you can use sub-accounts. Before doing so, you'll need to know how your bank sends the downloaded transactions. If the transactions download to individual accounts, you should connect the sub-accounts only. If you try to connect both the parent and it's sub-accounts, you'll get a message that the account is already connected.

 

For more information about sub account setup, you can refer to this article: About bank or credit card subaccount setup.

 

Let me know if you have other questions about adding multiple checking accounts. I'll be here to help however I can.

 

 

 

Highlighted
Level 4

Multiple Bank accounts from the same bank and bank feeds

My Original Post is Shown Below - However I just wanted to post an update to my findings for those who ran into the same issue:

 

I decided to delete the link for the one account that could not link due to this issue.  I already had a QBO file I downloaded from the banks website earlier and decided to try and import it again.  This time when it asked me to map to an account, my account appeared in the drop down list and BAM!  I was able to go through the transactions the same way as if the bank feed did it.  So HOLY M.. F.... S....!!!  After hours of pulling what is left of my hair follicles did I manage to overcome yet another shortfall of the Intuit's programmers.  Perhaps this software has gotten to be too much as a monster for Intuit to handle.  Maybe, just maybe it's time to take all versions from after 2008 and throw them in the dumpster.  QBD Pro 2008 worked great for everything.  Think about it Intuit!  I mean, you would save on development costs as well as salaries plus there would be plenty left over for the top executives who only care about their big fat paychecks anyway.  Just leave these programs alone so us little peons can get the work done!!!  GOD - now to get done what should have been a few minutes work!!

 

Original Post below:

 

Wow - yet another "scratch my head for 2 hours" before I read this post.  I use almost every edition of QB Desktop as well as the Online versions for my clients.  One client in particular, I went from QBD 2017 Pro to QBD 2018 Pro and I had no issues with multiple accounts within the same financial institution, in this case American Express.  Then unfortunately I had to switch to a new computer.  After installing the programs once again, as well as adding yet another version of QBD (2018 Enterprise Solutions Retail) that's when I came to discover I have this same issue.  Not sure if it's caused by the ESR version yet.  However, now when I open QBD 2018 Pro, I was going nuts trying both importing transactions from within the bank feed and importing from a file from the external download.  Both times I was asked to create another account when I clearly already had one linked up.  I decided to delete the link which is when I found I could not create a new link, which is when I found this post on this problem.  I refuse to bring small businesses up to QBO just for these features that have already been available in prior versions!  I have been with QB since QB V1 many many MANY moons ago.  Yes, it's all about making money and stopping the duplicity of support for many different platforms.  INTUIT - IF YOU SIMPLY TELL US YOUR INTENTIONS THEN WE CAN PREPARE OURSELVES FOR WHAT'S TO COME!!  Just tell us you are phasing out the desktop versions and either we'll make the decision to accept you for what you are or will be, or switch to another software company.  This new generation of versions have been excruciatingly inefficient costing so many users and professionals lost time as well as revenues. 

 

THANK GOD I am retired.  Perhaps it's time to see Quickbooks retire as well.  Sometimes it's good to go out on top...

 

Oh - one last thing.  I did notice and researched the fact that QBD 2018 Pro can not run simultaneously with QBD Enterprise 2018.  Perhaps this is what may be causing my issue.  I really doubt the response that "connecting multiple customer IDS with the same Financial Institution is unavailable in QuickBooks Desktop (QBDT)" doesn't work when I was clearly using it.  

Highlighted
Level 1

Multiple Bank accounts from the same bank and bank feeds

Well you have not solved it.  and now AMEX will not let you download a file manually so I can't even get around it that way.  My client doesn't want to combine her accounts into 1.  This is the client preference and I am not going to force her to do it but then it also leaves a bad taste in the clients mouth about Quickbooks when it did work in previous versions and online.   

Highlighted
Level 1

Multiple Bank accounts from the same bank and bank feeds

what about clients who have multiple accounts for say American Express and they have separate a log in for each account.  And the client does not want to combine the accounts under 1 log in.

Highlighted
QuickBooks Team

Multiple Bank accounts from the same bank and bank feeds

Hi mwuestman1,

 

At the moment, connecting multiple accounts separately is unavailable. I'll make sure to let our product developers know about your interest in this feature. 

 

We are constantly improving QuickBooks and suggestions like this might be added in the future.

 

If you have more suggestions, feel free to comment on this thread. Thank you.

Highlighted
Level 1

Multiple Bank accounts from the same bank and bank feeds

IMO This needs to be added ASAP, it is literally 2020. 

Highlighted
QuickBooks Team

Multiple Bank accounts from the same bank and bank feeds

I can see that previous request has already sent by my colleagues about adding multiple accounts for Bank Feeds, steventabor.

 

For now, this option is still not available in QuickBooks Desktop. I'll be adding another request and will send it to our product engineers. 

 

All feedback and feature request from all channels are collected and reviewed by our product development team. Request with the most number of request are prioritized and are likely to be implemented in the upcoming updates.

 

Please visit or tap on us again if you have other questions with your banking transactions.

 

 

 

Highlighted
Level 1

Multiple Bank accounts from the same bank and bank feeds

Hello, is there any update on this? We've got AmEx Corporate credit card, where the only option by AmEx is to connect each employee's CC login separately! Therefore we DO need to add multiple login IDs from the same bank.

Highlighted
Moderator

Multiple Bank accounts from the same bank and bank feeds

Welcome to the thread, MedUSA.

 

I definitely see how you would want to have this feature. Right now, it's still unavailable. Rest assured that I'll pass along your suggestion to our Product Developers.

 

In the meantime, to keep up with all of QuickBooks new features, you can check out our blogs through these links:

If there's anything else I can do for you, let me know by commenting below. I'm happy to help. Have a great day!

Highlighted
Level 1

Multiple Bank accounts from the same bank and bank feeds

I use QB Online and in the past I've  had 2 accounts from the same bank with different credentials downloaded into my QBO.  Passwords were changed some time ago, and now I'm trying to reconnect, and it won't let me provide individual credentials and is complaining that it can't find my second account at the bank.

 

Please advise,  

 

JD

Highlighted
QuickBooks Team

Multiple Bank accounts from the same bank and bank feeds

Hey, @Alsmaster

 

Let's try a basic troubleshooting step to help resolve this issue. Clearing your browsing data will allow QuickBooks to load as a fresh new page to remove any errors or glitches within the product. Follow the instructions on how to clear your browsing history in Google Chrome. 

 

  1. Go to the Three Vertical Dots in the top right-hand corner. 
  2. Pick History and then History again.
  3. Press Clear Browsing Data
  4. In the "Time Range" choose All Time
  5. Hit Clear Data.

 

If you use a different browser, you can click the link above to see the steps based on your browser. Afterward, if the issue is persisting, I recommend contacting our Customer Support Team. They have additional tools to look further into your account to help resolve this problem. 

 

If you have any other questions, feel free to ask. I'm always here to lend a helping hand. Take care! 

Highlighted
Level 1

Multiple Bank accounts from the same bank and bank feeds

PLEASE UPATE YOUR SOFTWARE SO WE CAN DO THIS!

IT'S NORMAL TO HAVE A CHECKING AND SAVINGS ACCOUNT UNDER ONE LOGIN..

Highlighted
Level 1

Multiple Bank accounts from the same bank and bank feeds

Why did this work before on previous versions and now they removed it? Its total garbage and makes your users want to leave QB. Why? Because you are forcing us to go to the cloud. If that is the only option then so be it, but don't pretend like you support QB Desktop when you make it worth less with every update.

Highlighted
Level 1

Multiple Bank accounts from the same bank and bank feeds

I have multiple accounts with Chase Bank.  I am trying to add Van Nuys Charter #135 to quickbooks. I am currently using Quicken.  I want to convert to quickbooks.  How????  Bruce

Need to get in touch?

Contact us