My bank account doesn’t show me where the transactions are deposited from

Thanks for joining the Community today, @chris-thetilenat. 

I'm here to help you locate the deposit.

Since the transactions are already downloaded, we can check the For Review tab and verify if the transactions are already categorized or not. This way, we can easily check the account associated with the deposit.

Also, it would be best if you have your bank statement to easily search the transaction.

Here’s how:

1. Go to the Banking menu.
2. Choose tile for the bank or credit card account you downloaded the transaction from.
3. Click the Categorized column and review the transactions from there.
   
    

If you haven’t found the transaction, we can review your account history. Just follow the steps below:

1. Click the Accounting tab and choose Chart of Accounts.
2. Select the bank account and select View register.
3. Look for the transaction. Select it to get more details.

For more details, see this article: What to do if you can’t find downloaded transactions in QuickBooks Online. You can also proceed to Step 4, if you can’t find the transaction.

Once you locate the transactions, you can now reconcile your account to ensure it match your real-life bank and credit card statements. For more details, see these articles:

• Learn the reconcile workflow in QuickBooks
• Fix issues the first time you reconcile an account in QuickBooks Online

Stay in touch with us if you need further assistance with finding those missing transactions. We're always here to help.

I invoice around 50 different companies the same amount of $ and I can’t see who has paid.  My bank doesn’t tell me the company name, neither does quickbooks

I invoice 50 different companies each month the same amount of $.  Quickbooks doesn’t tell me who paid, neither does our bank account.  I have clients that I know have paid but quickbooks still shows overdue.  

Thanks for getting back and sharing additional details of your concern, @chris-thetilenat.

Identifying invoices with the same amount is quite challenging. No worries, I have suggestions to help you determine which client has already paid.

If you're using our QuickBooks Payments, I'd recommend contacting our Customer Care Team. They have the availability to see which customers have already paid. 

Here's how: 

1. Click this link: QuickBooks Payments Support.
2. Enter your Email, Name, and concern in the appropriate fields. 
3. Hit Start Chat. 

If you prefer to call them, check out this article for their phone number: Contact Payments or Point of Sale Support. Make sure to reach them within business hours to guarantee a swift response. 

In addition, once your customer pays you online, the invoices will automatically get paid in QuickBooks.

However, if you do not use QB Payments, I suggest you call your bank and request a detailed bank statement. This way, you can seamlessly match or record the transaction in QuickBooks. 

Moreover, if your client pays you in person, make sure to receive the payment manually. This way, your bills will not be labeled as overdue. To record, follow the steps below: 

1. Go to the New icon and pick Received Payment. 
2. Select the customer name in the field. 
3. Choose a bank in the Deposit To box. 
4. Complete the necessary information, then click Save and close. 

For more guidance, check out this link: Record invoice payments in QuickBooks. 

Furthermore, check out these articles below on how to reconcile accounts and other QuickBooks Payments commonly ask questions: 

• Reconcile an account in QBO
• Common questions about payments deposits in QuickBooks Online

If you'd like further help with invoices in QuickBooks, feel free to reply to this thread. I'll be here for you every step of the way. Be safe.