My bank account has not linked with QB since 11-7-22. I have deactivated and reactivated many times and it still won't link. Do you know what to do? QB is no help.

Try opening your QBO account on any private/incognito browser.

Tried it and it didn't work.

Another option, utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

I can download and upload from the bank.  The problem is that I am not linked to the bank.  The links do not work so I have to download and upload in order to get my transactions into QB.  MoneyThumb seems like a way to import which I have.  I need links to work.

I appreciate you connecting with us in the Community, @KS1966.

I'm glad to help you out! To ensure we're linking the correct account when processing bank connectivity in QuickBooks, let's log in to our bank's website. You can also check any updates or maintenance notices from there. Once signed in, let's copy the bank URL and link the account in QuickBooks.

Here's how:

1. From the left menu, click Transactions and choose Banking.
2. On the Banking page, select the Link account.
3. In the Search field, enter the bank's URL.
4. Select your bank. If you see multiple options, you may have to repeat these steps to find the correct one.
5. Enter your bank login on your bank's website, then select Continue.

Once linked, QuickBooks will automatically download your most recent transactions. 

Furthermore, you can check out these articles to ensure the accuracy of your financial records: 

• Categorize and match online bank transactions in QBO.
• How to Reconcile in QuickBooks Online.

If you require any further assistance with bank connectivity, please do not hesitate to respond below. The Community is here to help. Stay safe!

I spent two hours on the phone with Jennifer from QB and she shared my screen through Glance and we tried the URL pasting as you suggested.  She trouble shot for 2 straight hours and was very frustrated that she could not figure it out.  She made a new investigation with my situation specifically and told me that an engineer would be contacting me.  That was on Monday and today is Wednesday and I have not heard from anyone yet.  I hope and pray on a daily basis that the problem gets resolved so I am doing that again today, it's all I can do.

Hi there, @KS1966.

I can see the challenges that you've been through when linking your bank account to QuickBooks. I also appreciate the things you’ve done so far to fix this issue. I’m here to ensure you're able to speak with one of our specialists in QuickBooks Online.

To start, I'd be pleased to share some information about your concern. A new investigation was launched yesterday regarding users' inability to connect their bank accounts to the program. Please know that our engineering team is currently working on it. Rest assured, you'll receive an email notification as soon as an update becomes available.

I understand that you contacted our Support Team last Monday and were promised a callback. We currently have a high contact volume, both via phone and chat. That’s why you’re unable to receive a response from them in the meantime. Please bear with us and know that they'll be happy to help you once they reach you.

See this article to learn more about adding your bank account to the program: Connect bank and credit card accounts to QuickBooks Online.

Once everything is settled, visit these resources to help you manage your transactions and keep your records accurate:

• Categorize and match online bank transactions in QBO
• How to Reconcile in QuickBooks Online

Please come again and place a comment if you have other concerns aside from connecting your bank account. I'm always ready to help you. Have a great day ahead!