The concerns end here, @accounting-modmy. Here are some things you can perform to get your bank account reconciled.
Before we start, may I know if you're trying to reconcile a sub-account? If you have sub-accounts connected to your parent bank account, this will result in an error when reconciling the account.
In the meantime, let's perform some troubleshooting steps to get rid of the error. It's possible that the browser stores frequently accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's try logging into your QBO account using the private browser.
Here's how:
- Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox.
- Press Command + Shift + N for Safari.
If this works, it means that you need to clear the browser's cache so the system can start fresh.
If they get the same result while using a private browser, I recommend switching to a different one.
You might want to check out this article if you encounter balance discrepancies when reconciling accounts:
Should you need any assistance getting your bank account reconciled, I'm available here to help any time!
