Getting this connection issue rectified is my top priority, lyzafayefashion.
There are certain bank errors that can block you from linking your account. Did you happen to encounter one? If so, you can follow the links listed in the Step 4 section of this article to be guided in fixing it: What to do if you get a bank error or can't download transactions.
If you didn't receive any messages or warnings, let's perform some basic troubleshooting procedures to isolate the problem. At times, the accumulated cache in your browser causes unexpected behaviors between your bank's website and QuickBooks Online. Start by accessing your QBO account in a private or incognito window. Please refer to the shortcut keys I've listed below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Option + P
Once you're in, head to the Banking or Transactions menu again. If you're able to connect successfully, go back to your regular browser and then clear the site data to get rid of the junk files. Alternatively, you may switch to other supported browsers.
Finally, here are some articles that you can read to help speed up the reviewing process of your downloaded entries:
I'll be right here to continue assisting if you have any other concerns or additional queries about online banking. Just leave the details below and I'll get back to you.
