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Hello there, mary-taylor.
May I know the name of your financial institution or the error code? This will help me determine if there’s an on-going issue.
While waiting for your response, let’s update the sign-in credentials of your bank. This can help re-establish the connection.
Once done, connect your bank again. If you continue to get the same result, I suggest performing a manual update to refresh the connection.
For detailed instructions follow the recommended steps in this article, and then click on the Manually download transactions for all other bank and credit card accounts link: Manually download online bank transactions in QuickBooks Online article.
Reach out to me if you have any other concerns. I’ll be right here to answer them for you.