Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Questions about how to close your books for 2020? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

My bank feed is importing refunds as payments, anybody know how to fix?

1 Comment
QuickBooks Team

My bank feed is importing refunds as payments, anybody know how to fix?

Let me help you fix this, @Jacob Dornbos.


The way QuickBooks recognizes downloaded bank transactions depends on how a financial institution import them in the system. I recommend reaching out to your bank to check why these transactions are being downloaded as payments instead of refunds.


Although, we can still fix this by excluding these transactions and record them manually in your bank register. 


Here's how to exclude transactions:


  1. Select all incorrectly downloaded transactions by checking the boxes before them.
  2. Click Batch actions and select Exclude Selected.


After excluding, follow these steps to manually record them as a refund in QuickBooks.


  1. Click the +New icon and select Refund receipt.
  2. Fill in the information, then click Save and new.


You can also assign and categorize these transactions to easily review the information you've received from your bank.


I'll be around if you need anything else.

Need to get in touch?

Contact us