I can see how time-saving it is if your credit card account is connected to QuickBooks, @ar@sacredvp.com. Please know that encountering connectivity issues aren’t the kind of service I want you to experience.
I understand the convenience of having your transactions synced to the program automatically. I’d like to let you know that the issue you’re experiencing is newly reported. Rest assured our engineering team is working nonstop to enhance the product and give the best experiences to all QuickBooks users.
I recommend reaching out to our Support Team. This way, you’ll be added to the list of affected users. You’ll also receive updates or learn when a fix is available. Please take note of our support hours so we can address your concerns on time.
Here’s how:
- Go to the Help icon.
- Select the Search tab and click Contact Us.
- Enter a brief description of your concern.
- Select either Start a chat or Get a callback.
In the meantime, you can manually import your transactions via .CSV file. This is formatted specifically for the program. See this article for more details: Manually upload transactions into QuickBooks Online.
To learn how to connect your bank account using web browser, ios devices, or android ones, visit this reference: Connect bank and credit card accounts to QuickBooks Online.
Once everything is settled, you can review the transactions and reconcile your accounts so they always match your bank and credit card statements. Feel free to check out these references for the detailed process:
I'd be delighted to assist you with any banking connectivity issues or banking concerns you may have. Please know you can share them on the Community page at any time. We’ll help you resolve them.
