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My bank section only lists one bank; there should be four. Why?

OUr accountant has all four listed.  Why don't I?
1 Comment
QuickBooks Team

Re: My bank section only lists one bank; there should be four. Why?

It's nice to have you here on the Community page, @hellogail-.


Let's check why QuickBooks just list one of your bank account, not the four accounts.


One possible reason why this happens is when the list of bank accounts was hidden/collapsed. To check this further, you may need to follow these steps:


  1. Log in to your QuickBooks Online (QBO) account.
  2. Click on Banking at the left pane.
  3. Click on the drop-down arrow beside Bank and Credit Cards to see the list of accounts, or click on the arrow under Add account.

Once completed, you'll now be able to view all of your accounts under the Banking page.


You can see attached screenshots for additional reference.

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e1 2.PNG

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If the banks are still missing, I recommend clearing your browser's cache and check the list again. The cache can be bogged down with older data which may cause issues while working with QBO. For the detailed steps, you can check this article: Delete or disable cache and temporary internet files in your web browser.


However, if the problem continues, I suggest getting in touch with our Support Team to check and investigate further.


I'm also attaching this article in case you have any other banking concerns in the future: Banking and bank feeds for QBO.


Feel free to drop a post if you have any other banking questions, I'll be happy to help however I can. Wishing you the best!