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sarahmm2
Level 1

My bank transactions are not showing up in Quickbooks online since mid May. I have tried updating the account, re-signing into my bank

 
5 Comments 5
FritzF
Moderator

My bank transactions are not showing up in Quickbooks online since mid May. I have tried updating the account, re-signing into my bank

Thanks for posting in the Community, @sarahmm2.

 

I appreciate you sharing the steps you've done on your end to fix this issue. To ensure that I'm on the same page, may I know what specific bank you've connected to QuickBooks Online (QBO)? Also, are you getting some error messages? Any additional information will help me provide the best resolution.

 

In the meantime, try signing into your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once logged in, try to manually update your bank again to double-check. If the transactions are now showing, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

You can also read through this article that tackles fixing banking errors: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Please let me know if you have any additional concerns or questions by leaving a comment below. I'll be here to help. Have a great day!

sarahmm2
Level 1

My bank transactions are not showing up in Quickbooks online since mid May. I have tried updating the account, re-signing into my bank

Hi!  Thanks for replying.  I bank with Huntington Bank and there are no error messages.  I tried your suggestion of using a private browser and re connecting the account.   I also have tried deleting the linked account all together and re connecting it and still no transactions.  Transactions stopped on May 22, 2021.  

sarahmm2
Level 1

My bank transactions are not showing up in Quickbooks online since mid May. I have tried updating the account, re-signing into my bank

Thanks for replying.  I am banking with Huntington Bank and there are no error messages.  I have tried your suggestion of using a private browser and tried to update the bank account again.  I have also tried deleting the account all together and re-connecting it.  That has not worked as well.  Transactions stopped showing up in QBO on May 22, 2021.  

FritzF
Moderator

My bank transactions are not showing up in Quickbooks online since mid May. I have tried updating the account, re-signing into my bank

Hi again, @sarahmm2.

 

Thanks for that information! We currently received reports from users having the same issue with Huntington bank. A ticket was already created and forwarded to our Product Engineers. They're now working to fix this as quickly as possible.

 

That said, I highly suggest contacting our Support team so they can add your details to our notification list. This helps our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select a suggested option, or type a question or topic you need help with.
  3. Tick Contact Us and choose a way to connect with us.

 

In the meantime, you manually upload the transactions from your bank to QBO as a workaround. To know more about the process, consider checking out this article: Manually upload transactions into QuickBooks Online.

 

Feel free to post again or leave a comment in this thread if you have any other concerns. I want to make sure everything is taken care of for you. I'm more than willing to help. Have a good one!

sarahmm2
Level 1

My bank transactions are not showing up in Quickbooks online since mid May. I have tried updating the account, re-signing into my bank

Thanks!  I look forward to the update.  

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