My banking info is not updating, I am very new to this program.

kevin.connor@gre , what bank, and what's the error when you click update on banking?

I'm here to make sure your bank is updating seamlessly, kevin.connor@gre.

Before we start the troubleshooting, I'd like to know which bank are you using. This way, we can check if there are ongoing investigations specific to your bank.

 In the meantime, we can try manually updating the account usually resolves the issue by updating your bank.

If you encounter any other online banking errors, please check out this article for some troubleshooting steps: Fix online banking errors in QuickBooks Online.

Otherwise, I recommend contacting our QuickBooks Care Team for further investigation. They can conduct a deeper investigation as to why you're unable to update your Wells Fargo bank.

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types.

I've got your back if you need more help while working with online banking or anything about QuickBooks. I'm always happy to lend a hand. Have a good one.

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@Charies_M wrote:

 

"Before we start the troubleshooting, I'd like to know which bank are you using. This way, we can check if there are ongoing investigations specific to your bank.

 

 In the meantime, we can try manually updating the account usually resolves the issue by updating your bank.

 

If you encounter any other online banking errors, please check out this article for some troubleshooting steps: Fix online banking errors in QuickBooks Online.

 

Otherwise, I recommend contacting our QuickBooks Care Team for further investigation. They can conduct a deeper investigation as to why you're unable to update your Wells Fargo bank."

 

 

You asked for the bank's name, but you mentioned they're using "Wells Fargo". doesn't make sense to me

Thanks for your reply, it was fixed, I had changed my bank account password.

Good morning, kevin.connor@gre. 

Thanks for coming back and letting us know that your problem is fixed. 

I'm so glad that it was a simple fix and now you're able to see your bank transactions now. 

I'm only a post away if you have any other questions. Have a wonderful day!