My business car was stolen and my insurance paid my bank loan directly. How do I show that payment without reporting it as income

I can see how difficult this has been, @sarahsickmeyer.

Let me share with you some information about insurance payments in QuickBooks Online (QBO). 

In QBO, we report the insurance payment as income and deposit to the appropriate account. You may refer to this article: Learn about the chart of accounts in QuickBooks.

For you to get the best solution to this issue, I recommend reaching out to an accountant. This way, they can show you how it needs to be recorded based on your business. 

If you don't have one, I can help you find one. You may visit this link: Find an Accountant.

Feel free to visit these pages about how to create an income account and handle bank deposits. 

• Add an account to your chart of accounts
• Record and make bank deposits

Please reach out to me again if you have further concerns about your insurance. I'm here to help you out. Keep safe always.