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Level 1

My canvas credit union business account will not load with my QuickBooks

 
4 Comments
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QuickBooks Team

My canvas credit union business account will not load with my QuickBooks

Hello there, hansenconstructi

 

Did you receive an error when trying to refresh the downloaded transaction or it just doesn't show any latest ones? We can manually update your bank to see if the recent available transactions will download. 

 

Here's how: 

  1. Go to Banking page.
  2. Select the bank.
  3. At the upper-right, click Update
  4. If asked, enter the Multi-Factor Authentication (MFA) credentials.
  5. Select Continue update

If the same thing happens, we can manually import your transactions into QuickBooks. For the detailed steps you can check out this article: Manually upload transactions into QuickBooks Online

 

I'm here if you need anything else. Thanks!

Highlighted
Level 1

My canvas credit union business account will not load with my QuickBooks

It says looks like the connection to canvas business banking isn’t working at this time try again later

Highlighted
Level 1

My canvas credit union business account will not load with my QuickBooks

It says the connection to my canvas credit union isn’t working at this time please try again later?

Highlighted
QuickBooks Team

My canvas credit union business account will not load with my QuickBooks

Let me help you in connecting your bank account to QuickBooks, @hansenconstructi.

 

Usually, when a user encounters unexpected behavior, such as connecting to bank accounts, performing some basic troubleshooting steps is one way of fixing the issue. Stored cache or an outdated browser can be the reason why you're getting the error message.

 

Let's start with accessing your QuickBooks account through a private browsing window. This will help us determine if this is a browser-related issue since this mode doesn't save site data and cache files. You can press Ctrl + Shift + N for Safari, Ctrl + Shift + P for Mozilla Firefox, and Ctrl + Shift + N for Google Chrome web browser.

 

Once you're connected, let's try to connect your bank account again. If we're able to successfully connect it, we'll have to go back to your normal browser and perform a clear cache to clean up your system. Doing this process will also improve system performance.

 

We can also use the other supported browsers to isolate the issue. Please check out our supported browsers below:

 

  • Microsoft Edge
  • Safari 11 or newer
  • Google Chrome
  • Mozilla Firefox

 

I've also listed the possible errors you may encounter and the steps on how to resolve it. Please follow the links to fix specific error:

 

 

Let me know how it goes in the comment section. I want to make sure that this will be taken care of.

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