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Level 1

My cc is connected and is showing correct balance, but no transactions are showing. I have tried updating but nothing works

I also re-entered my login information but that did not help either
2 Comments
Moderator

My cc is connected and is showing correct balance, but no transactions are showing. I have tried updating but nothing works

Hello there, userawessel.

 

Utilizing the Update button helps QuickBooks to download recent bank transactions.

Since nothing works when doing it, I'd recommend checking if there's an on-going maintenance on your bank's website. This is one of the reasons why you didn't receive any bank transactions. 

 

Also, you can manually upload the bank transactions using the CSV file to include the transactions that are not included in your bank feed yet. First, download transactions from your bank by logging in to your bank's website. Then, follow the given instructions on how to download transactions and save the file on your desktop or anywhere you can easily find it. 

 

Once done, upload them to your book by following these steps:

 

  1. Sign to your QBO account and select Transactions on the left panel.
  2. Click Link account drop-down arrow.
  3. Select Upload from file. Then, click the file you've saved on your computer.

You can use these articles as additional reference in fixing bank upload errors, categorizing transactions after imported them, and the reconciliation workflow in QBO:

 

 

Let me know if you have follow-up questions. I'll be right here to continue to help you. Also, I'd encourage you to include your bank's name so we can check it further. Take care and stay safe always.

Moderator

My cc is connected and is showing correct balance, but no transactions are showing. I have tried updating but nothing works

Hi userawessel,

Hope you’re doing great. I wanted to see how everything is going about the bank connection you had earlier. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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