Thank you for reaching out to us, CrissyKnny.
When reconciling an account, you need to compare transactions in QuickBooks with your bank statements. After you review everything, the difference between the ending balance in QuickBooks and your bank statement should be $0.00.
If the ending balance doesn't match, you don't have to worry. I'll share with you some insights about reconciliation errors.
Here are possible reasons for the error when reconciling an account:
- Someone entered an incorrect ending balance at the start of the reconciliation.
- There are missing or duplicate transactions in QuickBooks.
- Someone entered transactions into QuickBooks that haven't cleared your bank yet.
Check on the steps on how to fix issues at the end of reconciliation in QuickBooks Online.
You can also watch how to reconcile an account.
Feel free to reach back out to me if I can be of more help. I'll make sure to get back to you as soon as I can. Have a great day.