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My citi card bank feed hasn't worked in over a week. QBO says the site is down for maintenance but I'm able to log on citi.com? What can I do to connect back to QBO?

 
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QuickBooks Team

My citi card bank feed hasn't worked in over a week. QBO says the site is down for maintenance but I'm able to log on citi.com? What can I do to connect back to QBO?

Good to see you here in QuickBooks Community, Ava Montgomery.

 

I'm here to help and ensure that your Citi Card bank is connected to QuickBooks Online (QBO). 

 

We haven't receive any similar report about Citi Card bank feeds isn't working in QBO. For the meantime, let's try to perform the basic troubleshooting step which is to switch to Incognito window or private browser. This is a good way to isolate the problem and check if it's caused by the browser. 

 

Here are the keyboard shortcuts to open a private browser:

  • Google Chrome: press Ctrl+Shift+N
  • Mozilla Firefox: press Ctrl+Shift+P
  • internet Explorer: press Ctrl+Shift+P
  • Safari: press Command+shift+N

Right after, you'll need to manually update your bank account. 

 

Here's how:

  1. On the left navigation bar, click Banking.
  2. Go to Banking tab.
  3. Click Update. 

For additional reference, you can check this article: How to manually update an account to fix banking errors.

 

You can also manually download the transactions from your bank's website and import them into QuickBooks using the WebConnect feature. This way, we can make sure you have the necessary transactions in your bank feeds to keep you up and running. 

 

If you need further assistance with the process, I suggest calling our QuickBooks Online Support Team. They have the tools to pull up your account in a secure environment and do a remote session. 

 

You can click this link to contact our support: Get help with QuickBooks Online.

 

Don't hesitate to click the Reply button if you need further assistance with connecting your bank. I'm always here to help. 

Highlighted
Level 1

My citi card bank feed hasn't worked in over a week. QBO says the site is down for maintenance but I'm able to log on citi.com? What can I do to connect back to QBO?

Thank you!  Everything is working well now!

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