My credit card is no longer listed for bank transactions, and when I connect my bank it is not listed. How do I fix this?

Hi there, @Michael245. I'd like to gather a few details to help troubleshoot this
 

Is this a credit card you've connected successfully before, or is this the first time trying to connect it? Which bank or financial institution is this credit card with? Are you seeing any error messages or error codes?
 

Any additional details you can share will help me provide the right solution.
 

You mentioned your bank isn’t listed when attempting to connect your credit card. If this happens during the account type mapping process in QuickBooks Online (see screenshot below),



it’s possible the account is inactive in your Chart of Accounts. Inactive accounts won’t show up in the selection list.

Here’s how to check and make the account active:
 

1. Go to the Gear icon.
2. Select Chart of Accounts.
3. Click the tiny gear icon at the top of the page.
4. Check the box for Include inactive.
5. Find the credit card account in question and click Make active if it’s inactive.
    

Once the account is active, you can try linking the bank account again.
 

However, if the credit card is already active but doesn’t appear on the list under Which accounts do you want to connect?, 



I recommend logging into your bank’s website. Look for any notifications or alerts that may restrict QBO from connecting to your account.
 

For now, if you need to categorize transactions urgently, you can manually upload them into QuickBooks Online. Here’s an article with detailed steps: Manually upload transactions into QuickBooks Online.
 

Let us know what you find, and we'll take it from there.

Hi @Michael245 , I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems. We’ll be glad to assist further if needed.