cancel
Showing results for 
Search instead for 
Did you mean: 
j-romeo
Level 1

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

 
8 Comments 8
john-pero
Community Champion

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

Open an incognito or private browser window and try again. If that works try clear history for all time and get rid of all temp files as well.

 

If that does not work try Uninstaller the browser and reinstalling or check for updates.

 

Or try a different browser

MorganB
Content Leader

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

Welcome to the Community, j-romeo.

 

Thanks for letting me know the steps you've taken so far to open the dashboard. I'd like to lend a hand.

 

You may need to double check the dashboard privacy setting. With this setting turned on, the dashboard data will be hidden. The privacy toggle is located in the top right corner of the home screen, below the Help icon.

 

Additionally, if you're unable to see the navigation panel on the left of the screen, try clicking the three horizontal lines to make it reappear. This line icon can be found in the top left corner, beside of your company name.

 

Feel free to follow up with me here and let me know how things look after giving these steps a try. I'll be here if you have any other questions.

j-romeo
Level 1

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

After 30 mins on the phone with technical support I was told the problem is widespread and the problem would be fixed within a few hour or days. 24 hours later the problem persists. Anyone else having this issue?

mobiledist
Level 1

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

Same problem here. Tech support pretty useless tbh

ReyJohn_D
Moderator

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

Thanks for bringing this to our attention, @mobiledist.

 

I appreciate you for taking the time to perform the troubleshooting steps provided by @john-pero and my colleague @MorganB. I understand how frustrating it is having this problem. Based on your scenario, it looks like you've already contacted for technical support to get this fixed.

 

For us to single out this issue, I highly recommend contacting our QuickBooks Online Support Team again so they can investigate further what's causing this odd QuickBooks behavior. This way, they'll be able to add you to the list of affected users and find for a permanent fix the soonest time possible. Here's how to get in touch with them:

 

  1. Go to Help (?) menu then choose Contact Us.
  2. Enter in the search box your concern like "QuickBooks Dashboard keeps on loading" then click Let's Talk.
  3. Select either the Get a Callback or Start messaging option.

    B2.PNG

You'll also want to learn more on how to customize your reports in QuickBooks Online (QBO) to get personalized details for it: How do I customize my reports in QBO?.

 

Leave a comment below if you have more questions about managing your account in QBO. I'd be glad to help you. Take care always, @mobiledist.

mobiledist
Level 1

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

Spoke to tech support 3 times on the phone and twice on web chat! No help whatsoever problem still persists 

mobiledist
Level 1

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

Spoke to tech support 3 times on the phone & twice on live chat! Problem still persists

IamjuViel
QuickBooks Team

My dashboard will not load. I followed the instructions to remove cache and history. Still not working.

I understand the impact of any delay in resolving this issue, @mobiledist.

 

This was a reported and known issue. However, an update was initially dispatch to resolve this especially to those customers who were part of the affected list. In the meantime, you can download the QuickBooks Online mobile app so you can use QuickBooks.

 

Here's how:

  1. Visit  QuickBooks Online mobile app, free iOS and Android app.
  2. Click on Get the Link button.
  3. Enter your phone number and we'll send a download link.
  4. Hit Text me the link.
  5. Log in to the mobile app using the same username and password.

Also, you can use the QuickBooks Online Desktop app. Let's start by downloading it through this link. Scroll down and click the Free download button under Get the QuickBooks Mac or Windows App. Once completed, tick the QBO icon on your screen to open it. For more information, you can refer to this article: QuickBooks App for Windows and Mac: General support.

 

Lastly, I recommend contacting our Customer Care Team so you'd be added to the affected users' list. Just provide your full name, updated email address, and this investigation number for easy tracking: INV-46218. Once updates are released, you'd be notified through an email.

 

You can always get back to me whenever you have other concerns. I'm always here to answer them. Take care and keep safe!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us