SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends June 27

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
kftormey
Level 2

My deposits from my bank are showing up twice on my ledger, any suggestions?

My ledger shows deposits from my bank twice. How do I prevent this?

1 Comment 1
EduardA
QuickBooks Team

My deposits from my bank are showing up twice on my ledger, any suggestions?

To avoid duplicate deposits in your ledger, first double-check your bank statement, @kftormey. Let me provide you with some insights and scenarios regarding the causes of duplicate deposits in your ledger and how to manage them. 

 

It's a good idea to first double-check your bank statement to see if the transaction appears twice. If it does, it means your bank has processed the transaction twice, and you should contact your bank to resolve the issue. 

 

In QuickBooks Desktop, duplicates can occur due to connectivity issues when communicating with our systems. Additionally, if you utilize both QuickBooks Bank Feeds and Download Merchant Service Deposits, this can result in duplicate information in QuickBooks. Therefore, it’s important to choose only one option that best suits your business needs. 

 

You can use the Dismiss feature in QuickBooks Desktop to remove duplicate payments. Here's how to do it: 

 

  1. Select Record Merchant Service Deposits from the Banking dropdown menu.
  2. In the Add Online Payments tab, choose the duplicate payment. 
    list-item-image-content
  3. Click on Dismiss Selected Payments and just select OK when a warning message appears.
  4. In the Ready to record window, you'll see the dismissed transactions before finalizing the recording.
  5. Once recorded, it will display the deposit amount, excluding any dismissed transactions.

 

Also, you can manually delete duplicate payments in QuickBooks Desktop by following the instructions in this article: Duplicate entries when downloading merchant service deposits into QuickBooks

 

If you are using QuickBooks Self-Employed, please refer to this resource to help you avoid duplicate transactions: Handle duplicate transactions in QuickBooks Self-Employed

 

Additionally, when reconciling accounts in QuickBooks Desktop, you may find this guide useful: Reconcile an account in QuickBooks Desktop

 

By following these steps, you will gain a clear understanding of how to manage duplicate entries in your ledger for both QuickBooks Desktop and QuickBooks Self-Employed. If you have any additional questions about this topic or anything else related to QuickBooks, feel free to leave a comment.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us