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Level 1

My money did not deposit into my account

1 Comment
QuickBooks Team

My money did not deposit into my account

Good day, @dentpatrol757-gm.


Let me help you in sorting things out. If the money is deposited under Undeposited funds when receiving payment your invoice will be showing as paid but not deposited. To change the status to deposited, you need to do a Bank Deposit. 


Here's how:

  1. On the left navigation pane, go to New.
  2. Under Others column, select Bank deposit.
  3. Choose the bank account you wish to deposit the payments on the Choose an account drop-down.
  4. In the Received from column, select the invoices by putting a checkmark on the box.
  5. Once done, click Save and close.

To check if the status has changed, go back to the Invoices page and the status should now change to Deposited.


Here's an additional article that can help you in the future when receiving invoice payments in QuickBooks Online: Record customer payment in QuickBooks Online.


Let me know if you have an additional concern, it would be my pleasure to assist you. Take care and stay safe.

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