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Level 1

My monthly subscription went from $12/month to $40/month with no explanation. Why? I get emails for specials that are $12/month. I want that!

I talking about my billing from Quickbooks. I need someone in customer service
2 Comments
QuickBooks Team

My monthly subscription went from $12/month to $40/month with no explanation. Why? I get emails for specials that are $12/month. I want that!

Hey there, @apluscc

 

Thanks for reaching out to us here in the Community. 

 

It sounds like you've had the promotional discount, and the discount rolled off on your agreed to date, and now you're getting the regular pricing for the product. You'd need to contact our customer service team as they have the tools available to review your account details to see if your eligible for a discount. I've included the steps below to contact support. 

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

Feel free to reach back out to the Community or me anytime you have questions or concerns. We are always here to lend a hand in getting you back to business. Take care and stay safe! 

 

 

Level 15

My monthly subscription went from $12/month to $40/month with no explanation. Why? I get emails for specials that are $12/month. I want that!

@apluscc 

Bottomline, your discounted period is expired and you have to pay the regular price now. If you wish to get the lower price, you will need another effort. Utilize the 3rd party tool to migrate your data between QBO accounts.

https://transactionpro.grsm.io/qbo 

 

Once you are ready to proceed, open a NEW QBO account with current discounted plan. You may get current discounted price for up to 6 months. 

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

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