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Level 1

My payments are not in my bank account

It’s been 7 days now, and my payments still have not reflected in my bank account. I am concerned. This is a new account and company, but another of my client payments from a week prior has processed. Not sure why these two additional ones have not. Does it sometimes take longer than 7 days? In my prior experience with QB, no.
4 Comments
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QuickBooks Team

My payments are not in my bank account

Hello there, @isabelletruchon.

 

Let me provide some information about the payment process in QuickBooks.

 

Funds usually, reach your deposit bank account within 2-3 business days of the transaction. It changes depending on the time of day you enter transactions, which financial institution you choose for transactions to be deposited in, and how long it takes your bank to verify and process electronic deposits.

 

The estimated wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days.

 

If the payment deposit is taking longer than usual, you may need to contact our Merchant Services Team so they can verify the status of the payment.

 

Also, to learn more about payment processing, you may check these articles:

Feel free to reach out to me if you have additional questions, I'll be right here to help. Have a good day!

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Level 11

My payments are not in my bank account

@isabelletruchon 

 

Credit Card payment or ACH? If it's cc, it should not take that long. If it's ACH, it may take up to 10 business days. But at any time you can check the merchant status by visiting:

https://merchantcenter.intuit.com/

 

You can also check directly from your QBO account.

(From the homepage dashboard > Gear icon on top > Settings > Payments > Merchant details > Manage account > Activity & Reports > Deposits).

 

It should give payment status under activity & reports.

 

 

 

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Level 1

My payments are not in my bank account

My quickbooks is deposited and can’t find money in my bank account but why 

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Moderator

My payments are not in my bank account

Hi Toks55,

 

Thanks for reaching out.  For customers who are new to Intuit, the first transaction (or, if there are multiple transactions) or first batch may be held for approximately 3-5 business days. An internal review is done at that time because you are a new business with us. After that initial hold, transactions are deposited to you based on your account deposit time. Generally, this will be 2-3 business days for credit card transactions and 5 business days for ACH transactions.

 

However, there may be other reasons that transactions may take longer; for example, suddenly processing $20K in one month when a customer had processed $2K may trigger a risk review, where we will hold funds while we review those transactions. Once those transactions pass review, the are generally released in 24-48 hours (again, it may be longer; this is a case-by-case basis).  You would have received an email from Intuit regarding transactions under review. For further information on holds, I would direct you to review the merchant agreement agreed to at the time of sign-up. Here's a link:  Merchant Agreement

 

If neither of those situations apply to you, I would reach out to the merchant services team so they can dig into your specific case: Contact Payments Support

 

Hope that helps!

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