My PayPal transactions will no longer download?

Let's determine why your PayPal transactions are not downloaded, biltmorecentralt.

There are lots of possible reasons why transactions won’t download. They include:

• A connection issue between your bank and QBO.
• The financial institution’s server is offline.
• Error messages or codes that require you to perform a certain task. 

To isolate this issue, let's add the transactions manually. All you have to do is click the Banking tab and then select Update.

If the download seems stuck, let's check your bank's website to see if there's ongoing page maintenance. You can get your bank's URL from QuickBooks:

1. Go to the Banking menu.
2. Select Add Account. 
3. Search for your bank and select it.
4. Copy the URL listed in the window.
5. Sign in using your bank username and password. 

If you get a specific error, you can check these articles for the steps to fix it:

• Fix banking error 102 and 105
• Banking error 103
• Banking error 106
• Banking error 324
• Banking error 185

Once downloaded, you're good to match and categorize them. You can bookmark these articles for more information:

• Match and categorize bank transactions
• Reconcile an account

Don't hesitate to tag my name in your Reply. Stay safe!

Hi. I am having the same problem. It doesn't appear to be a problem with PayPal. I can log in there with no issues. The last transaction in QB that was downloaded was on 4/3/2020. In QB it doesn't try to download any new transactions from Paypal. There have been many transactions since 4/3, so I know that's not the problem.

I disconnected Paypal and reconnected using the "Connect to Paypal" app. That made no difference. In banking, where you review downloaded transactions, it just says "all done" or Paypal. I get no errors at all.

Thanks for any help!

@Adrian_A 

Hi. I am having the same problem. It doesn't appear to be a problem with PayPal. I can log in there with no issues. The last transaction in QB that was downloaded was on 4/3/2020. In QB it doesn't try to download any new transactions from Paypal. There have been many transactions since 4/3, so I know that's not the problem.

I disconnected Paypal and reconnected using the "Connect to Paypal" app. That made no difference. In banking, where you review downloaded transactions, it just says "all done" or Paypal. I get no errors at all.

Thanks for any help!

You’re most welcome, @cdbeshore.

Too much stored data file may also lead to unusual behavior in QuickBooks. Let's perform a few troubleshooting steps to sort this out.

You can try to open QuickBooks using an incognito or private browser to see if you're able to update your PayPal. If it works, go back to your main browser and clear its cache. This completely removes browsing history. You can also use other browsers as an alternative.

Once done, try to manually update your PayPal account to regain its connection and download the transactions. You can follow these steps:

1. Go to the Banking menu and choose Banking.
2. Select the Update button beside Add account.
3. Perform this to 2-3 times during non-peak hours.

If the same things happen, you may consider importing your PayPal transactions manually in QuickBooks as a workaround. Here’s how:

1. Sign in to your PayPal's website, then download the transactions to your computer.
2. In your QuickBooks Online, go to the Banking page.
3. Click the drop-down beside Update, then select File upload.
4. Browse your downloaded file and click Next.
5. Follow the on-screen instructions, then click Let's go.

You can visit this link that has features and compatibility about PayPal: Connect to PayPal FAQ article.

I also added this Help article you may use moving forward as your reference to get information on how to manage QuickBooks efficiently.

You can tap on me if you need more help. Take care.