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ginobuoni
Level 1

My phone and computer arent link and i used the same email why is that

 
1 Comment
JenoP
QuickBooks Team

My phone and computer arent link and i used the same email why is that

There are a couple possible reasons why they're not syncing, ginobuoni.

 

It's possible that the app you have in your mobile phone is a different app from the program that you have in your computer. 

 

Please use this link when logging in from your computer: https://quickbooks.intuit.com/.

 

Then, make sure that you've installed the correct app in your mobile device. Let me share this link with you: https://apps.intuit.com/app/apps/appdetails?shortName=qbo-mobile&.

 

Aside from that, it's also possible that you have two accounts with two separate User IDs under the same email. Please click the I forgot my user ID or Password link in the login page.

 

That will you send you an email with a list of all accounts that are associated to your email. Please log in to all of them to verify which is the correct account. 

 

Keep me posted if you have follow-up questions. The Community Team is always here to help. 

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