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My QuickBooks has started importing transactions from my personal bank account even though it is clicked "off." How do I fix this?

Under "Bank Accounts"  my Adv Plus Banking is my personal account and I keep this clicked to "off." Recently QuickBooks has been importing data from this account and listing it as transactions in my "Business Fundamentals Account." I have tried turning my Adv Plus Banking (the personal account) on and off which works temporarily, but in doing this, I am now receiving multiple duplicate business account entries daily. How can I fix this?

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QuickBooks Team

Thanks for providing on-point details of your banking con...

Thanks for providing on-point details of your banking concern, scdanceworks

Once you turned off your Adv Plus Banking from your Bank accounts page, it should no longer show all the transactions from that account. For more information about this, see this article: Hide or Delete A Bank Account.

To help fix this, let’s first delete the duplicate business account entries by excluding them. I’m here to walk you through the steps.

  1. Log in to your Self-Employed account using a web browser.
  2. Go to Transactions from the left menu.
  3. Click Review now.
  4. Check the boxes beside the transaction dates.
  5. Click Exclude.

For detailed steps, go through this article: Exclude Transactions.

Once done, you can turn on and off your personal account again. This way, you’ll not be able to see the transactions from the hidden account.

You can check out this resource hub: This article helps you easily manage your bank accounts and their transactions within the system. 

However, if the same issue persists, you’ll need the assistance of our Customer Support Team. Just go to the Help menu at the upper right, and then click Contact us. From there, they can check what keeps the transactions from pulling in from the personal account you’ve turned off and help fix it.

Just drop me a line below if you have follow-up concerns about this or there’s anything else you need. I’ll gladly assist you further.

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