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My quickbooks is not uploading one of my credit cards from our bank. Need to fix and worked with Jogie Ryan Agua last night for quite a while. Is she still available?

 
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QuickBooks Team

Re: My quickbooks is not uploading one of my credit cards from our bank. Need to fix and worked w...

Hello there, @valerie7.

 

Welcome to the Community family. I have the information you need to contact our phone support.

 

Are you encountering errors while trying to upload the credit card transactions from your bank? If so, I have this helpful article you can check out for some troubleshooting steps to fix the error: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/Fix-online-banking-errors-in-QuickBoo....

 

If not, you may provide the name of your financial institution so I can double check any existing investigation similar with QuickBooks unable to upload the online bank transactions from the bank institution. Please know that you can post any of your concern here in the Community space, or if you need assistance with anything else about QuickBooks.

 

On the other hand, to speak with Jogie Ryan Agua, I suggest you reach out directly to our QuickBooks Online Care Team and look for her. If you have the case number, have it handy and give it to the agent who would be able to answer your call.

 

The following article contains their contact information: How and when can I contact Support? (US only).

 

You should be able to continue the troubleshooting steps done with our phone support. Let me know how this goes and if you have other questions by leaving a reply below. I'm always here to help. Have a good one!

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