If not, you may provide the name of your financial institution so I can double check any existing investigation similar with QuickBooks unable to upload the online bank transactions from the bank institution. Please know that you can post any of your concern here in the Community space, or if you need assistance with anything else about QuickBooks.
On the other hand, to speak with Jogie Ryan Agua, I suggest you reach out directly to our QuickBooks Online Care Team and look for her. If you have the case number, have it handy and give it to the agent who would be able to answer your call.
You should be able to continue the troubleshooting steps done with our phone support. Let me know how this goes and if you have other questions by leaving a reply below. I'm always here to help. Have a good one!