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DeniseNY
Level 2

My Quickbooks Online is not downloading transactions and just hangs. I have checked the connection details and they are fine. Has this happened to anyone else?

This just started happening in the last few days.  When I try to update my bank accounts, the "working" circles just spin endlessly.  I went in to "Edit Info" and reentered my login and I got a note that it connected fine.  I went back to the bank accounts and it still hangs until I gut a message saying "Something's not quite right".   Square is also not connecting anymore.  Can someone recommend a way to fix this?  Thank you.
Solved
Best answer May 11, 2022

Best Answers
DivinaMercy_N
Moderator

My Quickbooks Online is not downloading transactions and just hangs. I have checked the connection details and they are fine. Has this happened to anyone else?

I won't rest until you download your bank transactions, @DeniseNY. Let's work as a team so you can achieve your goal.

 

To start, may I know the name of your financial institution so I can further check here on our end if there are any connection issues between them and QuickBooks Online (QBO). 

 

In the meantime, you can start your troubleshooting steps by opening your QBO account using an incognito browser as Fiat suggested above. The error you're getting is sometimes caused by a browser issue and this is an initial fix to that. Below are the shortcut keys you can use to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + N

 

Once signed in, update your bank account again. If you're able to do so, I recommend clearing the cache of your regular browser to eliminate the old and damaged files. If the same thing happens, you can use another supported browser or device as an alternative. It might be that the current one your using has a temporary issue with QBO.

 

You'll also want to manually upload your transactions to QBO via CSV files. This way, you can still work and manage your account the way you usually do. Once transactions are in, you'll now have to categorize and match them to ensure they are accounted for correctly. 

 

Also, reconciling your account must be done regularly to make sure it matches your real-life bank balance. When finished, the program will automatically generate a report that you can use as a reference for future reconciliations.

 

Feel free to leave a reply below for any additional information you can add. I'm always around and will keep an  eye out for your response. Have a good day. 

View solution in original post

4 Comments 4
Fiat Lux - ASIA
Level 15

My Quickbooks Online is not downloading transactions and just hangs. I have checked the connection details and they are fine. Has this happened to anyone else?

Try opening your QBO account on any private/incognito browser.

DivinaMercy_N
Moderator

My Quickbooks Online is not downloading transactions and just hangs. I have checked the connection details and they are fine. Has this happened to anyone else?

I won't rest until you download your bank transactions, @DeniseNY. Let's work as a team so you can achieve your goal.

 

To start, may I know the name of your financial institution so I can further check here on our end if there are any connection issues between them and QuickBooks Online (QBO). 

 

In the meantime, you can start your troubleshooting steps by opening your QBO account using an incognito browser as Fiat suggested above. The error you're getting is sometimes caused by a browser issue and this is an initial fix to that. Below are the shortcut keys you can use to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N
  • Microsoft Edge: Ctrl + Shift + N

 

Once signed in, update your bank account again. If you're able to do so, I recommend clearing the cache of your regular browser to eliminate the old and damaged files. If the same thing happens, you can use another supported browser or device as an alternative. It might be that the current one your using has a temporary issue with QBO.

 

You'll also want to manually upload your transactions to QBO via CSV files. This way, you can still work and manage your account the way you usually do. Once transactions are in, you'll now have to categorize and match them to ensure they are accounted for correctly. 

 

Also, reconciling your account must be done regularly to make sure it matches your real-life bank balance. When finished, the program will automatically generate a report that you can use as a reference for future reconciliations.

 

Feel free to leave a reply below for any additional information you can add. I'm always around and will keep an  eye out for your response. Have a good day. 

DeniseNY
Level 2

My Quickbooks Online is not downloading transactions and just hangs. I have checked the connection details and they are fine. Has this happened to anyone else?

Thank you so much for your help!  The incognito browser helped me download the transactions, but it was still accessing nonstop.  So I cleared the cache and it fixed the problem!  Thank you again for your help!

Kurt_M
QuickBooks Team

My Quickbooks Online is not downloading transactions and just hangs. I have checked the connection details and they are fine. Has this happened to anyone else?

Hi @DeniseNY

I'm glad that the troubleshooting suggested by my colleague @DivinaMercy_N was able to help you proceed to download your bank transactions. 

If there's anything else that you'd like us to help you with, feel free to post here in the Community again. I can assure you that we are always ready to help you with your QuickBooks-related concerns. Assisting you is our joy and that we're looking forward to have you visit here again. Take care and enjoy your weekend!

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